How We Built a Custom HighLevel System for a Children's Entertainment Business

Transformed a fragmented, manual booking process for a Hong Kong children’s entertainment business into a centralized, automated customer journey inside HighLevel.

The new system reduced manual follow-up, streamlined enquiry-to-booking workflows, automated customer and entertainer reminders, and kept booking information synchronized with Xero.

I also built an 11-month reactivation workflow to bring past customers back into the business and automated post-event follow-ups, balance reminders, and review requests.

When HighLevel’s standard calendar structure couldn’t effectively handle customers with multiple event bookings, I developed a custom Event Dashboard that gave the team a clearer, more flexible view of their events.

Outcome: A more organized booking operation, less repetitive admin work, more consistent customer communication, and a scalable system designed around how the business actually operates.